bad	08-02-2024 14:19:14	Iusif
The waiting time to receive a response from customer service for completing an operation is excessively lengthy. Representative's answer of ExchangeX.biz: I have checked last your 4 exchanges and found, that our answer on your queries was 5-30 mins, no more. Recheck it plz.

bad	14-04-2022 04:07:47	Алла
this site is very frustrating. It is NOT user friendly but I am grateful that I could send money to Алла even though you keep calling me Алла (which I am not) Representative's answer of ExchangeX.biz: Check name in your profile at our website, you put Алла in it. Thank you.

bad	17-06-2016 08:57:53	Josue
My country code is not the correct and every time that i change the code, it says ¨Phone code 502 does not exist in any country! WHAT?? Seriously?? Please fix it and i'll change my decision about this website. Representative's answer of ExchangeX.biz: Thank you for the information. We have updated a phone country code of your country.

bad	23-04-2016 21:43:43	Benlakhdar
this is not serious service, 5 days after ther admin edit my order from 450 USD to 100 USD !! with any resons im just losing time an too big comission Representative's answer of ExchangeX.biz: Sorry, but due to the fact that cases of exchanging stolen and/or illegally earned funds are increased in the payment system Skrill, for security purposes we should check orders from new clients carefully.

bad	10-04-2016 09:26:13	Rick
I had 2 Exchange order, the first one was not bad, it was fast. But the second one was slow as hell. I waited for so long and my funds is still not here yet. Representative's answer of ExchangeX.biz: The hold time was bigger as the amount was bigger than in the first one. The request was completed in time.

bad	19-11-2015 17:21:33	Emmanuel
the hold time is too much even for smmaller amounts. i made an order of $ 50 and they replied that the hold time will be a week. they go contrary to their own terms. i think they should amend their terms. even when the time reaches for them to make the exchange they give another 24 hours extension. Representative's answer of ExchangeX.biz: The hold time was increased specially for you as you have new Paypal account that was created just 09 oct 2015 and you have 4 successful transactions with total amount in ~120 Paypal USD (it is not small for new user) via our service

bad	11-11-2015 00:49:40	Krohn
Reliable but took took too long and so many requirement. Representative's answer of ExchangeX.biz: Due to the fact that cases of exchanging stolen and/or illegally received funds are increased in the payment system PayPal, we check the orders from new clients carefully. BUT we request it just once.

bad	28-09-2015 17:08:40	Dani
I think the services can improve a lot: 1. It says that it is not mandatory the phone verification, but the transfer was only completed after I verified my phone. 2. The sms for phone verification never reached me. In addition, someone call me before making the money transfer to provide the code for the phone verification, and that person barely speaks english. 3. The registration process is very complex and time consuming, lots of things to send you. I almost gave up and try another services. This is what you should focuse on improve as per my opinion. 4. The design of the page is not user friendly, it looks old, and does not transmit security to users eyes. The functionality to upload evidence of credit card through the messaging section is not professional, you could design some specific form to upload all the evidence and get user confirmations and leave the messaging section just to communicate with the user. 5. I think the rates you charge are a little high, taking into account all previouse points. In the other hand, the transfer was correctly done as per time you established, which is good. Regards Representative's answer of ExchangeX.biz: Thanks for detailed feedback. We learned all your points attentively and we will try our best. 1. We write to our clients: The confirmation of the phone number is recommendation but it is not obligation in most cases (just proceed exchange without sms verification), as many clients can not complete this process in different reasons and just cancel the request. That's why we write this message and solve the problem with SMS verification in the end of the process. 2. We think that the problem mainly was in your phone operator or SMS service as we tried to send you SMS from 3 different numbers and these numbers belong to different phone operators. 3. Due to the fact that cases of exchanging stolen and/or illegally received funds are increased in the payment system PayPal, we check the orders from new clients carefully. We request this information just once so you can make the new request and we will send you the requisites immediately. 4. Messaging form consists of 2 section: the first section is for messages and the second one - for attaching files. 5. Here is information on the rate: http://exchangex.ru/faq_eng.php Why do you have such a rather big commission? We pay a special attention to safety issues, improvements of quality of service quality and the development of business. A dumping is not acceptable. Also it is worth mentioning that when we receive PayPal funds, the payment system takes away about 4% commission.

bad	13-08-2015 08:28:46	Trong Nghiep
My phone number can be verified by many other web sites. But I do not know the reason here why I cannot receive any thing to do the verification for phone number Representative's answer of ExchangeX.biz: Just answer in the exchange request that you still not receive an SMS and we will send it manually. Now it's done.

bad	07-08-2014 01:16:50	Gerson
This is my first time I order a service here, after more than 20 days they could pay me, in my first impression, I found bad service with all the respect they deserve. Representative's answer of ExchangeX.biz: 16-07-2014 09:53:43 we sent you the text for making payment, you paid us and we wrote you that: Pay attention that after you send payment through the payment system EgoPay, the transaction requires the approval of EgoPay security service. In this case, the request will be completed only after the payment will be checked and credited to our account. 06-08-2014 21:46:29 we received the answer from you that the payment was completed and 06-08-2014 22:20:50 we sent you money to Skrill.

bad	25-07-2013 22:23:31	Alan Sotero
bad