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отлично 02-10-2015 16:44:39 Kieu

my exchange has been completed within 2 days its AWESOME ! Really appreciate his service.


отлично 01-10-2015 18:48:42 Nicola

Excellent Service, quick response from support, everything was on point. Paypal->Perfect Money.


отлично 30-09-2015 21:08:49 Morley

thank you. fast service. i will come back next time.


отлично 29-09-2015 20:07:32 Werner

It was easy to change money.

Karina was very helpful - many thanks


плохо 28-09-2015 17:08:40 Dani

I think the services can improve a lot:

1. It says that it is not mandatory the phone verification, but the transfer was only completed after I verified my phone.

2. The sms for phone verification never reached me. In addition, someone call me before making the money transfer to provide the code for the phone verification, and that person barely speaks english.

3. The registration process is very complex and time consuming, lots of things to send you. I almost gave up and try another services. This is what you should focuse on improve as per my opinion.

4. The design of the page is not user friendly, it looks old, and does not transmit security to users eyes. The functionality to upload evidence of credit card through the messaging section is not professional, you could design some specific form to upload all the evidence and get user confirmations and leave the messaging section just to communicate with the user.

5. I think the rates you charge are a little high, taking into account all previouse points.


In the other hand, the transfer was correctly done as per time you established, which is good.

Regards

Ответ представителя ExchangeX.biz:
Thanks for detailed feedback.

We learned all your points attentively and we will try our best.

1. We write to our clients:
The confirmation of the phone number is recommendation but it is not obligation in most cases (just proceed exchange without sms verification), as many clients can not complete this process in different reasons and just cancel the request. That's why we write this message and solve the problem with SMS verification in the end of the process.

2. We think that the problem mainly was in your phone operator or SMS service as we tried to send you SMS from 3 different numbers and these numbers belong to different phone operators.

3. Due to the fact that cases of exchanging stolen and/or illegally received funds are increased in the payment system PayPal, we check the orders from new clients carefully.
We request this information just once so you can make the new request and we will send you the requisites immediately.

4. Messaging form consists of 2 section: the first section is for messages and the second one - for attaching files.

5. Here is information on the rate:
http://exchangex.ru/faq_eng.php
Why do you have such a rather big commission?
We pay a special attention to safety issues, improvements of quality of service quality and the development of business. A dumping is not acceptable. Also it is worth mentioning that when we receive PayPal funds, the payment system takes away about 4% commission.



отлично 25-09-2015 00:30:16 Angel

I'm very pleased with this service, the support staff is really kind and attentive. The exchange was done according the timeline they gave me. Certainly won my trust


отлично 23-09-2015 20:27:04 Adil

Amazing service from all aspects and the best part is that they charge very reasonable fees. I will surely do more transaction as they are highy reliable


отлично 16-09-2015 20:19:54 Prabu

great


отлично 16-09-2015 18:09:07 Barret

very good service and very understandable.
thank you very much for your patience and your very quick return.
perfect.


отлично 16-09-2015 14:15:43 Fotios

Very Excellent/fast support..Low fees..Most of trusted sites..
Clearly NO. 1 in it's category.


отлично 15-09-2015 13:08:14 Miroslav

I have just completed my first exchange. Customer support is fast and helpful. They have sorted out all details very quickly, usually in minutes, always within 1-2 hours. Everything have been as promised at the beginning.
This business requires a lot of trust from both parties. Exchangex is winning my trust now.

The only outstanding issue is that automatically sent SMS never arrive. However, manually sent SMS from the consultant arrived.


отлично 14-09-2015 16:13:01 Jorge Alexander

Excellent service, good support for my first exchange from skrill to okpay, very easy and fast.


отвратительно 12-09-2015 15:12:31 Debajyoti

I Did Not Get Any SMS

Ответ представителя ExchangeX.biz:
We have resended an SMS to you manually.


отлично 11-09-2015 07:09:54 Dunavko

this is my first time i use this service ,it just
very good exchanger,low fees
Thank you


отлично 11-09-2015 04:55:30 Ulises

Simply a great deal!..so thankful


отлично 09-09-2015 22:52:41 Nadif

this is my first time i use this service ,it just PERFECT
Thank you


хорошо 08-09-2015 17:50:36 Champika

This is the first time of using exchangex.ru. Once verification done, exchange processed smoothly. Thanks


отлично 08-09-2015 15:39:22 Роман

Уже 2 раза пользовался этим сервисом и очень всем доволен. Обмен проходит быстро.


отлично 04-09-2015 10:47:09 Francesco

perfect transaction and fast


отлично 02-09-2015 02:52:52 Vesic

I am using your service for the first time, you are very fast, professional, and everything is so easy, perfect interface and customer service. I will use only this exchange in the future!


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