You can leave your own feedback on "My Account" in the Control Panel.
russian (5363)   english (1263)   all (6626)
5 - excellent 4 - good 3 - normal 2 - bad 1 - disgusting average value
6090 380 60 41 55 4.87 from 5
excellent 30-09-2015 21:08:49 Morley

thank you. fast service. i will come back next time.


excellent 30-09-2015 16:43:06 Emil Kacper

Nice contact on skype and website. Fast answer, and very fast exchange ;) 5/5 !!!


excellent 29-09-2015 20:48:41 Лилия

Я на этом сайте обменивала PayPal на PM. Верификация аккаунта заняла много времени, но это говорит о серьезности и надежности сайта. Благодарю за обмен, только процент великоват 13%. С уважением, Лилия


excellent 29-09-2015 20:07:32 Werner

It was easy to change money.

Karina was very helpful - many thanks


excellent 28-09-2015 18:04:45 Tetyana

Здравствуйте, Карина! Благодарю Вас! Ответы всегда четкие и очень быстрые. С уважением, Татьяна.


bad 28-09-2015 17:08:40 Dani

I think the services can improve a lot:

1. It says that it is not mandatory the phone verification, but the transfer was only completed after I verified my phone.

2. The sms for phone verification never reached me. In addition, someone call me before making the money transfer to provide the code for the phone verification, and that person barely speaks english.

3. The registration process is very complex and time consuming, lots of things to send you. I almost gave up and try another services. This is what you should focuse on improve as per my opinion.

4. The design of the page is not user friendly, it looks old, and does not transmit security to users eyes. The functionality to upload evidence of credit card through the messaging section is not professional, you could design some specific form to upload all the evidence and get user confirmations and leave the messaging section just to communicate with the user.

5. I think the rates you charge are a little high, taking into account all previouse points.


In the other hand, the transfer was correctly done as per time you established, which is good.

Regards

Representative's answer of ExchangeX.biz:
Thanks for detailed feedback.

We learned all your points attentively and we will try our best.

1. We write to our clients:
The confirmation of the phone number is recommendation but it is not obligation in most cases (just proceed exchange without sms verification), as many clients can not complete this process in different reasons and just cancel the request. That's why we write this message and solve the problem with SMS verification in the end of the process.

2. We think that the problem mainly was in your phone operator or SMS service as we tried to send you SMS from 3 different numbers and these numbers belong to different phone operators.

3. Due to the fact that cases of exchanging stolen and/or illegally received funds are increased in the payment system PayPal, we check the orders from new clients carefully.
We request this information just once so you can make the new request and we will send you the requisites immediately.

4. Messaging form consists of 2 section: the first section is for messages and the second one - for attaching files.

5. Here is information on the rate:
http://exchangex.ru/faq_eng.php
Why do you have such a rather big commission?
We pay a special attention to safety issues, improvements of quality of service quality and the development of business. A dumping is not acceptable. Also it is worth mentioning that when we receive PayPal funds, the payment system takes away about 4% commission.



excellent 27-09-2015 03:34:38 Вячеслав

Быстрый обмен, удобный сайт, работает в автомате и посреди ночи.
Спасибо за работу!


excellent 26-09-2015 20:08:42 Саламат

очень хороший сайт круто


excellent 25-09-2015 00:30:16 Angel

I'm very pleased with this service, the support staff is really kind and attentive. The exchange was done according the timeline they gave me. Certainly won my trust


excellent 24-09-2015 17:58:55 Андрей

Выполнили перевод точно в указанный срок, качество службы поддержки хотелось бы отметить, отзывчивый персонал.
В целом очень доволен, буду продолжать с вами работать, спасибо!


excellent 24-09-2015 15:25:35 Roman

Проверяли все тщательно, инструкции конкретные и понятные. Перевод был сделан в срок. Замечательно.


excellent 24-09-2015 09:03:29 Saule

Super!!! Spasibo!!!


excellent 23-09-2015 20:27:04 Adil

Amazing service from all aspects and the best part is that they charge very reasonable fees. I will surely do more transaction as they are highy reliable


excellent 23-09-2015 18:41:16 Valisher

Очень профессионально и оперативно. Спасибо


excellent 22-09-2015 22:41:48 Slava

Сервисом доволен, вот только долго ждать первый перевод.
Очень терпеливые сотрудники, молодцы!!


excellent 22-09-2015 17:56:42 Наталия

Сегодня впервые произвела обмен на этом сайте. В течении 2 часов получила деньги. Очень довольна.


excellent 22-09-2015 13:45:15 Евгений

Очень благодарен. Менял PayPal на Yandex/ Всё сделано чётко и в обозначенный срок.


excellent 22-09-2015 08:32:44 Igor

Ребята работают отлично,ответили четко и понятно на все вопросы,проценты и служба поддержки на высоте.Используйте этот сервис,не пожалеете.


excellent 21-09-2015 20:46:54 Александр

Сегодня впервые произвел обмен. Сервисом остался доволен. Рекомендую.


excellent 21-09-2015 20:39:01 Vladimir

Перевод получил в указанные сроки. Спасибо!