Terms of exchange
Any exchange direction
1. Exchange operations to the third parties are not allowed as a rule, but depending on the situation and the direction of the exchange, we may be able to help, please describe everything in the note field.
2. After making a order, the status of your order will be "CHECKING" and you will expect processing by the manager (if it's necessary: check, specification of data, sending information on continuation of an exchange and/or etc.).
3. We often order additional information about the sender and/or the recipient of funds, about the peculiarities of the order, etc. for a detailed review and analysis of orders from new clients.
4. If you make a order, it does not guarantee that your order will be made, and it is only order about the possibility of making the exchange as well as it does not oblige us to any action.
If we have any doubts, including subjective ones, we have the right to cancel order.
5. The exchange of money over our funds reserve is possible if it was agreed with us. When making an order, please write about needed amount in the note.
6. You should indicate the note named by us in the field "Notes", "Comments" or etc. on the website of payment system when making the transaction. In the case of a wrong note which differs from the note named by us radically, we make a refund to the sender and also deduct the penalty of 10% from the payment sum, but not less than 5 USD.
7. Additional services, specifically payment return (if possible, ask us in advance is it possible, do not send refund without our permission), its cancellation, etc. are paid at a rate of 10% from the payment sum, but not less than 5 USD.
8. Do not make the payment until we have sent you the answer with the requisites. The same situation when you change the amount or the currency in the request.
9. If necessary, we can both accept and send funds in parts using multiple accounts.
1. According to PayPal rules, an account cannot be filled up through our service, that:
- registered to citizens of countries that cannot accept funds from other users according to the internal policy of PayPal (for example, Ukraine, Belarus)
- unverified (account status - not verified)
From 1 June 2020 the accounts that meet any of the criteria listed on the page https://www.paypal.com/us/brc/article/funds-availability, the payment system hold money for 21 days.
The instructions how to remove or reduce the hold see here.
From 1 January 2021 at client`s request to minimize large commissions from the recipient up to zero (read the exchange terms to the end), and also so that even if your account meets the conditions above, the funds are not held, we try to send payments as personal as possible, however it may take longer to exchange than the standard 0-24 hours, but we usually fit into them. If you need the exchange urgently, and the commission of receipt does not play a role, please write about this in the note field.
2. Additional delays are possible for the users from Russia and/or with business accounts, as payments from/to such accounts, according to PayPal rules, do not always go through (a ban on transfers between business accounts, when any of them is from the Russian Federation, a ban on transfers between users from the Russian Federation, etc.).
WebMoney payment system (binding of accounts)
PayPal and Skrill. Before making an exchange order you should add e-mail of account to the profile of WebMoney identifier (binding). Example.
Before making the request, please learn about new restrictions for anonymous users: https://yoomoney.ru/doc.xml?id=526543.
QiWi / ЮMoney
The exchange for new clients from QiWi / ЮMoney to the other payment systems will be made within 2 business days after receiving payment.
PayPal -> WebMoney, Skrill, ЮMoney, QiWi
Skrill -> WebMoney, PayPal, ЮMoney, QiWi
1. The PayPal (Skrill) account must be "Verified". If the account is not verified, please specify the reasons in the request and we will provide you support.
2. If you are a new client, the payment will be delayed for security purposes APPROXIMATELY:
2.1. From PayPal
a) in 1-2 days at the amounts to 100 USD,
b) in 3-4 days at the amounts to 350 USD,
c) in 5-6 days at the amounts to 650 USD,
d) in 7-8 days at the amounts to 1000 USD,
e) in 9-13 days at the amounts to 1750 USD,
f) in 14-30 days at the amounts to 3000 USD,
g) in 31-45 days at the amounts to 5000 USD,
h) in 46 days at the amounts from 5000 USD.
2.2. From Skrill
a) in 1-2 days at the amounts to 250 USD,
b) in 3-4 days at the amounts to 1000 USD,
c) in 5-6 days at the amounts to 3000 USD,
d) in 7-8 days at the amounts to 5000 USD,
e) in 10 days at the amounts to 7000 USD.
In the long-term cooperation (in our subjective opinion), the hold time may be reduced as much as possible (for example, until 12 hours).
3. Primary and higher WebMoney passports and its Business Level impact positively on reducing the period of delay of WebMoney transaction (for example, the existence of personal certificate with BL = 75 will reduce the period of delay of payment in 2 times; BL = 150 will reduce the period of delay of payment in 4 times etc.).
You can see the type of WebMoney passport and Business Level (BL) on the page http://passport.wmtransfer.com/, entering the number of your WMID or somebody's purse number in the form located in the upper right corner of the page. Example.
4. We inform about the accurate period of making exchange after reviewing the client`s order. Put request here.
5. In exceptional cases if we have reasonable grounds for the security of exchange, on order we can consider the possibility of the exchange without delay of paying or may be in maximally expeditious manner.
The additional delays are possible for the users from Russia and/or with business accounts, as the payments from/to such accounts, according to the PayPal rules, do not always pass (ban on the transfers between business accounts in the Russian Federation, ban on the transfers between users from the Russian Federation, etc.).
The exchange is not available for the users from Bangladesh or India (according to Skrill rules, the users from these countries can only make transfers inside the country).
Due to the low liquidity the exchange from/to Skrill may be with an additional delay of 1-3 days, but we always try to make it faster.
We do not accept the payments if your balance was added from the MasterCard card (due to additional restrictions on the use of such funds from the payment system).
We do not divide money on gambling/non-gambling. Therefore, if you need funds for gambling, then, unfortunately, we cannot give any guarantees. However, according to information from our clients, withdrawal and input a money through Neteller solves the problem of gambling transfers, but this is an additional commission.
Additional commission QiWi in 1% when receiving payments to an accounts not from the Russian Federation (the phone number differs from +7 9.........).
Commission of payment systems
When making a order, observe the following commission fees of payment systems:
WebMoney: 0.8% from a sender.
PayPal: usually 3.9% + 0.30 USD from a recipient when pay as for services or 2-5 USD if pay as personal. The percentage can vary depending on the type of your account. More info.
Skrill: usually 1.45% from a sender. The percentage can vary up to 4.49% depending on the type and registration date of your account.
ЮMoney: 0.5% from a sender.
When sending your payment you pay a sender`s commission, and a commission of the recipient is for us.
When we send a payment, we pay a sender`s commission, and a commission of the recipient is for you.
WebMoney. Risk acknowledgment
A payment system webmoney.ru is not responsible for the quality of our services. It means:
Offered goods and services are not provided by the order of person or enterprise, using the system of WebMoney Transfer. We are an independent company that provide services, and make decisions about prices and suggestions independently. Enterprises, using the system of WebMoney Transfer, do not receive commission fees or other fees for the participation in providing services and do not accept any responsibility for our actions.
The attestation, produced from WebMoney Transfer, only confirms our contact information and identity. It is done at our order and it does not mean that we connect with the sales of system operators of WebMoney in any way.
Answers to Frequently Asked Questions
Have you learned the terms of exchange already and want to get more information? – Go to the page of F.A.Q. on our website.
Or may be are you ready already to make the exchange? – Make the order and we start considering it as soon as possible.